Junior IT Project Coordinator - Asset Management

Company: Direct IT Recruiting Inc.

Location: Toronto

Status: 6 Month Contract

Job Reference No: 566

Job Category: IT Project Coordinator, ITIL, Asset Management, ServiceNow, Infrastructure

Career Level: Junior

Number of Staff to Supervise: N/A

Work Experience: 1+ years IT Project Coordinator, ITIL, Asset Management, ServiceNow

Industry: Financial

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Junior IT Project Coordinator - Asset Management

 

Job Title: Junior IT Project Coordinator - Asset Management

Company: Direct IT Recruiting Inc.

Location: Toronto, Ontario

Status: 6 Month Contract

Job Category: IT Project Coordinator, ITIL, Asset Management, ServiceNow, Infrastructure

Career Level: Junior

Work Experience: 1+ years IT Project Coordinator, ITIL, Asset Management, ServiceNow, Infrastructure

Industry: Financial

                               

DESCRIPTION: 

- This is a technology group that purchases all the desktop enterprise assets across the financial institution. This candidate will be interacting with end users to gather requirements and placing multiple orders. 

- They are looking for someone who is accountable, has a positive attitude, and has exceptional client service skills. Client requests come in at a high but manageable volume, so this resource needs to have exceptional customer service skills and patience.

 

RESPONSIBILITIES:

- Work with internal business partners and external suppliers to ensure appropriate delivery of technology goods and services (e.g., computers, printers, monitors accessories).

-  Validate, resolve issues/concerns and process invoices ensuring proper documented audit trails are maintained for services not requisitioned through the banks electronic purchasing system.

-  Provide input to fiscal planning process based on previous trend analysis and planned initiatives/projects identified through consultation with assigned portfolios.

-  May have occasional interaction with client Technology Executives.

 

QUALIFICATIONS:

-  Understanding the difference between capital versus operating expense budgets to ensure appropriate funds are available.  

-  Explaining basic accounting principles when reporting on expenses.

-  Assessing the best approach to correct vendor billing based on the supported LOB and restrictions related to vendor processes.

-  Developing expense management reporting following established transit plans.

-  Taking corrective action to follow up on billing  and asset receipt discrepancies.

-  Processing client requests in the prescribed manner, ensuring accuracy of allocated charges.

-  Providing explanations to clients may fail to satisfy their concerns and they must be referred to a more senior staff member.

-  Procurement analyst is responsible for managing 50+ Technology asset requests in the ServiceNow queue for IMAC, Refresh and Project activities for over 40,000 employees across the company. This involves a detailed review of client computer requirements via ServiceNow ticket or email. Validation of client information and a thorough understanding of allocation principles prior to placing an order in PeopleSoft (procurement tool). Managing the request from procurement to delivery ensuring customer, vendor and onsite contacts are notified and tasks are completed promptly.  

-  Ability to handle multiple tasks and communications including technology purchases, client inquiries, supply change management, vendor ETA’s, Service Now queue and mailbox management.

-  Fast paced environment with an unlimited supply of work, requiring continuous client focus, product knowledge and attention to details. 

 

SKILLS:

-  Previous procurement experience

-  Supply chain management experience 

-  Working with vendors

-  Exceptional customer service experience

-  Exceptional communication skills

-  Bachelors Degree, College Degree, or Associates Degree 

 

 

TECHNOLOGY USED ON A DAILY BASIS:

-  PeopleSoft as the online ordering tool 

-  ServiceNow as the ticketing tool 

 

OTHER SKILLS:

- Technical background - because they are ordering hardware/software, it is a great bonus to have a technical understanding and understand product lines

-  Financial industry work experience - nice to have

 

SOFT SKILLS: 

-  Service Excellence--Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.

-  Relationship Management--Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.

-  Process Management--Ability to understand, monitor, update or enhance existing business or work process.

-  Oral Communications--Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.

-  Consulting--Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.

-  Interpersonal Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.

-  Written Communications--Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.

-  Problem Solving--Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.