Senior Infrastructure Analyst - Office 365, Azure, Cloud

Company: Direct IT Recruiting Inc.

Location: Toronto

Status: 1 Year Contract

Job Reference No: 591

Job Category: Infrastructure, ITIL, ITSM, MCSE, Office 365, Azure, AD

Career Level: Senior

Number of Staff to Supervise: N/A

Work Experience: 7-10+ years IT, MCSE, Office 365, Azure, AD, IT Security, ITIL, ITSM, TOGAF, CISSP

Industry: Financial

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Senior Infrastructure Analyst - Office 365, Azure, Cloud

 

Job Title: Senior Infrastructure Analyst - Office 365, Azure, Cloud

Company: Direct IT Recruiting Inc.

Location: Toronto

Status: 1 Year Contract

Job Category: Infrastructure, ITIL, ITSM, MCSE, Office 365, Azure, AD

Career Level: Senior

Work Experience: 7-10+ years IT, MCSE, Office 365, Azure, AD, IT Security, ITIL, ITSM, TOGAF, CISSP

Industry: Financial

                               

DESCRIPTION:

 

This architect type of role will allow the successful candidate to have a thorough technical competence, ability to think critically and strategically, take decisions, provide recommendations and communicate them effectively to various stakeholders.  Working on

an enterprise Microsoft Office 365 project. 

 

Technology - responsible for the delivery of technology in support of all businesses and customers. Directly aligns to organization's businesses, with a technology team for each business. Delivers world class solutions in support of business strategies, through a combination of in-house systems development and working with leading technology partners. This group also manages organization's core computing facilities, telecommunications and networks globally. 

 

RESPONSIBILITIES:

 

- LIFE CYCLE & ROADMAP 

• End User services from inception to decommissioning, following all key process

• Responsible for service quality, availability, optimization, and commoditization. 

• Act as a single point of contact for Service strategy, direction, introduction of new Infrastructure functionality, standards, and policies.

• Develop and execute a technology oriented Roadmap of Initiatives to improve the services 

• Develop a currency plan 

• Ensure coordination among key functions such as, Service Owners, Engineering, Architecture, and Solutioning 

 

- STRATEGY 

• Provide strategic direction and leadership aimed at the strengthening and maturing the End User Service 

• Understand current and future business needs and incorporate these into a roadmaps and currency plans

• Translate Strategic direction into Roadmap Initiatives

 

- SERVICE DESIGN 

• Definition and design of service offerings to meet the needs of application teams or end users

• Develop formal service descriptions that describe service functionality, service model and cost models 

 

- VENDOR MANAGEMENT

• Work with Vendors that supplying technology for the related service through:

- Reviews of vendor roadmaps 

- SME input in the support of contract negotiations and renewals

- Support model definition

- Problem management of systemic issues

- New service offering discussions

 

-  POLICY AND STANDARDS OVERSIGHT

• Manage the End User services standards and make recommendations to the Director for continued improvements.

• Ensure that policies and standards are followed for the Services being managed. Typical policies / standards areas are: 

- Governance 

- Security 

- Technology Development Framework

- Architecture / TAG

 

- FINANCIAL MANAGEMENT 

• Manage, assist and establish financial aspects for Services including Total cost of ownership, Licenses, Maintenance and Initiatives budgets 

 

- TECHNICAL SME

• SME to act as consultant and leader in the End User services space

 

- CROSS-FUNCTIONAL RELATIONSHIPS

• Maintain regular contact with technology service owners and senior management 

• Maintain effective working relationship with all Service Owners

• Partner closely with Infrastructure teams: Architecture, Engineering, Operations, Information Security, Business Management and consumers of the service 

 

- COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• As an employee, the incumbent must comply with all applicable and Line of Business policies, standards, guidelines and controls. 

 

QUALIFICATIONS:

- 2+ years experience with technical planning and delivery of a combination of solutions including Microsoft Office 365, Azure, AD and EMS.

- Experience with providing technical advice and ensuring continuous alignment to the roadmap.

- Able to lead the migration or integration of multiple identity management services to the cloud, including SSO, MFA and Directory Services.

- Familiar with Identity Management solutions from a range of suppliers such as RSA, Microsoft, Ping Identity and Quest.

- Experience with Security initiatives and/or security credentials would be an asset.

- Knowledge of the ITIL, ITSM process management practices, requirements, and support services.

- 5 to 10 years of related experience in Infrastructure Services. 

- 10 years IT experience in the End User services space, preferably at an FI or other large complex organization with a multi-vendor environment.

- TOGAF - nice to have

- CISSP - nice to have

- Degree Computer Science, Engineering, Mathematics or equivalent

- MCSE or equivalent

 

SKILLS

• Relationship Management--Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.

• Planning: Tactical, Strategic--Ability to contribute to operational (short term), tactical (1 - 2 years) and strategic (3 - 5 years) planning in support of the business plan.

• Leadership--Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.

• Influencing--Ability to impact decisions within and outside own organization.

• Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.

• Communication skills – ability to write and speak clearly and in a manner that appeals to a wide audience.