Overview

NOTE: Remote

Shifts: 7.5 hour shifts between the hours 8:00AM EST to 8:00PM EST

Contract: 3-Months, possibility of extension

Hourly rate: $17/hr (7.5 hour day)

Languages: English (Mandatory)

Location: Canada

Work Experience: Customer Service Experience, Administration tasks, Customer focused, MS Office Suite, English, French 

Industry: Health

DESCRIPTION:

Customer Service Specialist provide courteous, quality service to retail pharmacies located throughout Ontario.  As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns. 

REQUIREMENTS:

– High level of phone confidence and professionalism in all modes of communication with internal or external customers

Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systemswithin the defined service standards

– Analytical and problem-solving skills assuming responsibility and taking ownership until resolution achieved

– Ability to drive sales

– High collaboration with other business units

– Organizational/prioritization skills to be able to work in a multitasking environment

– Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met

– Learning style that can adapt quickly to meet the needs of the business

– Commitment to achieve high levels of service excellence and ability to work independently or within a team

– Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing

– Experience with Word, Excel, Salesforce CRM and IBM’s AS/400 is an asset along with keyboarding skills

– Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.

– A minimum of one year of customer service experience – call center experience is a definite asset

Tagged as: bilingual, Customer Service, Customer Service Representative, English, French, MS Office, New Grads, Pharmaceutical

Before applying for this position you need to submit your online resume. Click the button below to continue.