NOTE: Hybrid work model, office located in Vaughan, Ontario

Status: Permanent

Work Experience: 3-5+ years hands-on infrastructure experience, MCSE, SharePoint, MS Windows 10/11, MS Windows Server 2019, MS Teams, Office 365, SQL, Switches, Routers, Dell PowerEdge Servers, Dell Laptops, Apple iPad, iPhone 11 and 12, Desktop imaging, printers, Azure, Fortinet

Industry: Civil Engineering, Construction


The ideal candidate will be proficient in providing infrastructure hands-on technical support. The IT Support Analyst will be responsible for providing day-to-day technical support to staff and completing project deliverables. Most importantly is the ability to provide outstanding customer service by interacting directly with users and effectively communicating in a friendly manner back to the user in a clear, concise manner.  Provide deskside support as required. 


  • Reports to the IT Manager.
  • Provides technical assistance with computer hardware, software, mobile devices, printers, and remote access, ensuring employees receive excellent support during their engagement.
  • Resolves any technical issues via phone, in-person or e-mail.
  • Images and configures computers including peripherals, install/configure applications following standards and checklist.
  • Identifies recurring technical issues and deploys solutions in a consistent manner to address the root cause of the problem.
  • Provides SharePoint user support.
  • Follow-up with employees about the resolution of their request or issue.
  • Asset management.
  • Maintains an organized, secure workplace, ensuring appropriate password/security measures taken.
  • Escalates Level 2 support promptly to ensure timely resolution of complex incidents/problems.
  • Perform routine audits of systems and software.
  • Create and maintain reference and procedural documentation.
  • Perform other duties as assigned.


  • Computer Science, Computer Engineering, diploma or equivalent
  • 3-5+ years’ experience PC, laptop, server, iPhone, iPad, and network support experience
  • Practical experience with Active Directory, Microsoft Office 365, Microsoft Remote Desktop Services, client/server, Sharepoint, disk imaging, remote tools, Windows 10/11, Windows Server 2019, and iPhones 11 and 12, iPads
  • Knowledge of Jamf Pro or other MDM tool for iPhone/iPad management
  • Azure
  • Fortinet Firewall
  • Routers, switches
  • Possess a valid Driver’s License and possess reliable transportation.
  • MCSE – an asset
  • Dell PowerEdge Servers
  • Dell Laptops
  • Apple iPads, iPhone 11 and 12
  • Desktop Imaging
  • Printers
  • Microsoft Office365 / O365 Platform
  • SQL Server
  • SharePoint Online
  • Microsoft Windows Operating Systems 10/11
  • Active Directory, Group Policy, DNS, DHCP, SMTP, SNMP, and WMI

Tagged as: Active Directory, Apple, Azure, Dell, Dell laptops, Dell PowerEdge, Desktop Imaging, Fortinet, infrastructure, ipad, iPhone, IT Infrastructure, laptops, MS Teams, Network Security, O365, printers, remote tools, routers, servers, SharePoint, SQL, Support, switches, Windows 10, Windows 11

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